HomeLink safety

Verify first. Pay second.

HomeLink provides verification, moderation and reporting tools to reduce risk, but safe decisions still require you to inspect, confirm identities and understand what you are paying for.

Check the profile

Compare the name, contact information, business details and coverage area shown on HomeLink with the person you are actually dealing with.

Browse approved agents

Inspect before committing

Do not rely only on photographs or messages. Confirm that accommodation, property or an item exists and matches its description.

Rental safety guide

Understand payments

HomeLink posting credits are payments to HomeLink. Rent, deposits, property payments and marketplace payments sent directly to another user are separate transactions.

Payment history

Protect your account

Never give another person your HomeLink password, OTP, card PIN or banking authentication details — including someone claiming to work for HomeLink.

Account support

Marketplace safely

Check an items actual condition, model and ownership before paying. Arrange meetings in sensible locations and avoid unnecessary advance payments.

Browse marketplace

Report concerns

Report listings that appear false, duplicated, unavailable, suspicious or materially different from what you found during inspection.

Support guidance

Common warning signs

  • You are pressured to pay immediately because several other people are supposedly waiting.
  • The person refuses a reasonable inspection or cannot explain their connection to the property.
  • The property, item, price or contact details are significantly different from the HomeLink listing.
  • Someone asks you to send an OTP, password, card PIN or banking authentication code.
  • Payment is requested to an unrelated name and the person cannot reasonably explain why.
  • Documents contain obvious alterations, inconsistent names or details that cannot reasonably be confirmed.