Account access
Reset your password or recover access to your HomeLink account.
Help & support
Need help with HomeLink?
Get help with your account, listings, payments and using HomeLink safely. Choose the option that best matches what you need.
Protect your accountHomeLink will never ask for your password, OTP, card PIN or banking authentication details.
Community support
Talk to the HomeLink community.
Ask general questions, discuss accommodation and receive important HomeLink updates.
WhatsApp community
HomeLink Community | OOU
Join the official community for platform help, accommodation discussions, feedback and HomeLink announcements.
AnnouncementsGeneral communityOOU-focused
Quick help
Choose what you need help with.
These routes connect you to the appropriate part of HomeLink without exposing private information publicly.
Reset password
Suspicious listing
Open the affected listing and use its report option so HomeLink can review the correct record.
Payments & credits
Check your credit balance, payment status and recent HomeLink transactions.
Safety guidance
Learn how to inspect accommodation, avoid scams and protect yourself when meeting people.
Common questions
Quick answers.
How do HomeLink listing credits work?
Free listing credits are used first. Purchased credits are then used only for their matching listing category.
Can Marketplace credits be used for rentals?
No. Marketplace, Rental and Property credits are separate and cannot be transferred between listing types.
What does a verified agent mean?
Verification means HomeLink has reviewed the information and documents submitted during the application process. It is not a guarantee of every future transaction.
Should I pay for a property before inspecting it?
Exercise caution. Confirm who you are dealing with, inspect accommodation where reasonably possible and avoid pressure to make immediate off-platform payments.
Where can I review my recent payments?
Open Credits & payments from your dashboard. Your recent HomeLink payment attempts and their statuses are shown there.